Strategic AI implementation consulting for SMEs. Custom prompt engineering and chatbot development resulting in significant process optimization.

• ▹Automated and eliminated repetitive workflows for SME clients
• ▹Boosted client productivity by 35% within 30 days
• ▹Cut customer service response times from 2 hours to 48 minutes

IT & Innovation Manager

Polianna, LLC

Jan 2020 - Jan 2024

Led technology innovation, IT infrastructure management, and strategic planning. Progressed from System Adviser & Administrator to IT & Innovation Manager, driving transformation across the organization.

• ▹Delivered $20K+ annual cost savings via vendor negotiations
• ▹Redesigned infrastructure cutting monthly downtime from 8% to <2%
• ▹Increased operational efficiency across 4 departments by 30%
• ▹Maintained 99.8% uptime with zero security breaches over 3 years
• ▹Reduced security incidents by 85% with new IAM deployments

IT Administrator

Firestarter Group

Mar 2016 - Dec 2019

Administered complete IT infrastructure including system maintenance, optimization protocols, and end-to-end technical support.

• ▹Managed full IT infrastructure for the organization
• ▹Implemented system maintenance and optimization protocols
• ▹Provided comprehensive technical support and troubleshooting